Terms of quality (quality) can be defined in various ways,
depending on the view and user conditions. According to Gregory B.Hutchins, quality (quality)
is:
- Suitability or compatibility with the applicable specifications and standards
- Suitable or fit for use (fitness for use)
- Can satisfy the desires, needs and expectations of
customers with a competitive cost
Conformity (Confermance)
Every organization, whether for
profit or not for profit, manufacturing,service, individual, or public, have
specifications and standards. This organization developed to measure compliance
and to correct deviations from the expected level of performance. As a sample,
in a manufacturing organization, the dimensional limits or specifications
detailing the physical attributes of a quality characteristic of a system
component. In a service operation, dictating standards of conduct or method of
approved services.
Suitable for
use or Pas (Fitness for use)Ø
Joseph Juran, a well-known within the quality management using the words? Fitness for use? for quality. It is a definition that is based on services or customers. A product or service is suitable or fit to be used if the product can satisfy the needs and requirements of customers
Joseph Juran, a well-known within the quality management using the words? Fitness for use? for quality. It is a definition that is based on services or customers. A product or service is suitable or fit to be used if the product can satisfy the needs and requirements of customers
Satisfaction
Customer with A Competitive Price
Another definition says that the quality of the product or service is the ability of producers to satisfy the customer's needs and at the same time be able to get an advantage. This definition is customer oriented and production. Customers are the reason for the existence of the organization, while the product manufacturers and buyers should still be able to source services benefit. This definition focuses on satisfying customers with a competitive price. Many customers will not buy a product or service if the product does not have the value you deserve.
Another definition says that the quality of the product or service is the ability of producers to satisfy the customer's needs and at the same time be able to get an advantage. This definition is customer oriented and production. Customers are the reason for the existence of the organization, while the product manufacturers and buyers should still be able to source services benefit. This definition focuses on satisfying customers with a competitive price. Many customers will not buy a product or service if the product does not have the value you deserve.
Understanding of audit quality
can be found in the User Audit Quality Management Openness SNI 19-19011-2002.
In the guide, audit quality is defined as a systematic process, independent and
documented process for obtaining audit evidence and evaluating it objectively
to determine the extent to which audit criteria be met (BSN, 2002). Quality
System audits are usually performed to determine the activity level of
conformity to standards organizations ISO 9001:2000 Quality Management System
that has been determined as well as the effectiveness of the implementation of
the system.
Meanwhile, according to The International Standard For In Quality Management of Terminology, ISO 8402, a quality audit is a systematic and independent examination to determine whether quality activities and results in accordance with planned arrangements and whether these arrangements can be implemented effectively and are suitable to achieve objectives. So in terms of this audit, the auditor tested for compliance against the applicable standard quality system and possible improvements.
Meanwhile, according to The International Standard For In Quality Management of Terminology, ISO 8402, a quality audit is a systematic and independent examination to determine whether quality activities and results in accordance with planned arrangements and whether these arrangements can be implemented effectively and are suitable to achieve objectives. So in terms of this audit, the auditor tested for compliance against the applicable standard quality system and possible improvements.
A. Objectives
and Benefits of Audit Quality Assurance System
According to The International Standard For Quality Management Terminology in which to guide the implementation of the quality assurance system audit, stating the purpose of this audit is to:
According to The International Standard For Quality Management Terminology in which to guide the implementation of the quality assurance system audit, stating the purpose of this audit is to:
1)
Determine the discrepancy (nonconformities)
2)
Determine the effectiveness of the quality system
3)
Provide opportunities for system improvement
4)
Meets the requirements of regulatory
5)
Facilitate the registration / registration of quality
systems
6)
Assess and verify supplier quality system
7) Assess and
verify the company's own quality system.
While the benefits of audit quality assurance system include:
While the benefits of audit quality assurance system include:
1) Help develop
an integrated quality management system is effective
2)
Improve the management decision making process
3)
Assist the optimal allocation of resources
4)
Preventing the emergence of problems that can
interfere
5)
Allows done timely corrective action
6)
Reduce the additional costs that are not necessary
7)
Increase productivity
8) Improve
customer satisfaction and market
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